1. Introduction
EthosSyntax / Abhyas ("EthosSyntax," "Abhyas," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, applications, practice tools, AI-assisted feedback features, subscriptions, and related services (collectively, the "Platform" or "Services").
By using our Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use the Services.
2. Information We Collect
We collect only the information reasonably required to operate, improve, secure, and support our Services.
2.1 Account Information
When you create an account or contact us, we may collect:
- Full name
- Email address
- Username or account identifier
- Password or authentication details
- Country, province/state, language preference, or timezone
- Subscription status and account activity
2.2 Learning and Practice Information
When you use our learning features, we may collect:
- Practice answers and written responses
- Speaking responses, audio recordings, transcripts, pronunciation data, and related analysis
- Mock test attempts, scores, feedback, estimated band levels, and performance history
- Saved practice materials, prompts, notes, and study progress
- Uploaded files, images, or documents, if the feature is available
- Your interactions with lessons, exercises, dashboards, and AI feedback tools
2.3 Payment Information
Paid plans, memberships, or one-time purchases may be processed by third-party payment providers such as Stripe, PayPal, Apple, Google, or another provider.
We do not store your full credit card number on our servers. We may receive limited payment-related information, such as:
- Billing name and email
- Payment status
- Transaction ID
- Plan or product purchased
- Invoice or receipt information
- Subscription renewal or cancellation status
2.4 Technical and Usage Information
We may automatically collect technical information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and features used
- Login dates and usage activity
- Error logs, diagnostic data, and performance data
- Cookie identifiers and similar tracking technologies
2.5 Support and Communication Information
If you contact us for support, feedback, refund requests, partnership inquiries, or general questions, we may collect your name, email address, message content, attachments, and any other information you choose to provide.
3. How We Use Your Information
We use your information to:
- Create, verify, and manage your account
- Provide access to free and paid learning features
- Deliver practice questions, mock tests, study materials, and AI-assisted feedback
- Analyze written and spoken responses for educational feedback
- Track your progress, scores, usage, and learning history
- Process payments, renewals, cancellations, receipts, and refunds
- Respond to support requests and account-related questions
- Improve platform quality, user experience, reliability, and security
- Detect, prevent, and investigate abuse, fraud, account sharing, or unauthorized access
- Send essential service messages such as account, payment, security, policy, or feature updates
- Send optional learning updates, product announcements, or promotions where permitted by law
- Comply with legal, tax, accounting, and regulatory obligations
4. AI-Assisted Feedback and Educational Use
Some Services may use artificial intelligence, automated scoring, transcription, speech analysis, or language-processing tools to provide feedback, estimated scores, suggestions, explanations, or learning recommendations.
AI-generated feedback is provided for practice and educational purposes only. It may not always be accurate, complete, or equivalent to official exam scoring. Your performance on our Platform does not guarantee any result on an official exam, language test, immigration application, job application, academic program, or professional assessment.
Your written responses, audio recordings, transcripts, and related learning data may be processed by our internal systems or trusted third-party providers when necessary to deliver the requested Services.
We do not publish your private responses, audio, scores, or submissions for other users to view unless you explicitly choose to share them or give us permission.
7. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain account history, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and maintain security.
You may request deletion of your account by contacting us at [email protected]. We may retain limited information where required or permitted by law, such as payment records, fraud-prevention records, tax records, backup logs, or records needed to resolve disputes.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
These safeguards may include access controls, secure authentication, encryption where appropriate, monitoring, backups, and secure third-party providers.
However, no online platform, internet transmission, or electronic storage method is completely secure. You are responsible for protecting your login credentials and notifying us immediately if you believe your account has been compromised.
9. International Users and Data Processing
Our Services may be operated from Canada and may use service providers located in Canada, the United States, or other countries. Your information may be transferred to, stored in, or processed in countries where privacy laws may differ from those in your location.
By using the Services, you understand that your information may be processed outside your province, territory, state, or country where permitted by law.
10. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of certain information
- Withdraw consent where permitted by law
- Request information about how your data is used or shared
- Object to certain uses of your information
- Opt out of non-essential communications
- To make a request, contact us at [email protected]. We may need to verify your identity before processing your request.
11. Email Communications
We may send essential emails related to your account or use of the Services, including account verification, password resets, payment receipts, subscription updates, support responses, security notices, and important policy changes.
We may also send optional educational updates, feature announcements, discounts, or promotional emails where permitted by law. You can opt out of non-essential emails by using the unsubscribe link in the email or by contacting us.
Even if you unsubscribe from promotional messages, we may still send essential account, payment, security, or legal notices.
12. Children's Privacy
Our Services are intended for users who are at least 18 years old, unless a different age is clearly stated for a specific product or feature.
We do not knowingly collect personal information from children without appropriate consent. If we learn that we have collected personal information from a child without required consent, we will take reasonable steps to delete it.
13. Third-Party Links
The Platform may contain links to third-party websites, tools, payment pages, videos, or resources. We are not responsible for the privacy practices, policies, or content of third-party services.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may notify you by email, through the Platform, or by updating the effective date at the top of this page.
Your continued use of the Services after changes are posted means you accept the updated Privacy Policy.
15. Contact Us
For privacy questions or requests, contact EthosSyntax / Abhyas at [email protected].